You are in the right place

As an unrepresented claimant, we understand the process of managing your own claim may be daunting, and Apex Medico are here to help. By choosing Apex Medico, you are trusting a team of experienced professionals to provide you with a quality, independent medical report to support your personal injury claim. Apex Medico have over 10 years’ industry experience and have a large panel of nationwide trusted medical experts. So, no matter where you are in the UK, we’ll be able to get you an appointment at a time and location convenient to you . From the minute you select Apex Medico in the Official Injury Claims portal you will be supported and guided through your claim.

2. So that you can make a claim, a medical report will be required so that your injuries and recovery time can be assessed. You will first need to begin you claim on the Official Injuries Claims portal. Register the accident details on the OIC portal and begin the claim as an unrepresented claimant

4. Once you have selected the Apex Medico as your desired MRO, Apex Medico will be provided your contact details, accident details and reference numbers from the Official Injuries Claims portal. Within 24 hours Apex Medico will contact to arrange the medical exam at a time convenient to you. If you have highlighted any special requests, e.g. wheelchair access, female medical expert etc. we will ensure these requirements taken into account. Apex will notify you of your exam in writing and you will receive a reminder text 24 hours before the exam.

Apex will contact you phone to arrange a suitable time to see a medical expert. The exam will take place between 1-6 weeks after the booking date.

6. It may be required that the medical expert needs to see your medical records to prepare the report and Apex Medico will handle getting a copy of these. You will need to sign an agreement to authorise Apex to get your medical records. Apex will request these from your doctor and provide them to your medical expert.

8. Once the report has passed the quality checking stage, Apex Medico will supply you with the report via the Official Injury Claim portal. You will be notified that it is ready to check and can log onto the Official Injury Claim portal to read, check and agree that the report is factually correct. The Official Injury Claim portal will guide you through this process. If you have a query about your report and believe some of the details to be factually incorrect, you must let us know before accepting your report within the Official Injury Claims portal. Once you have accepted your report and it is sent to the compensator, we will be unable to amend it for you. Check your report carefully as you only have one chance to amend factual errors.

10. Once you have agreed the report content and any changes have been made, the Official Injury Claim portal will give you options on what to do next. You can either release the report immediately to the insurance company who will review the report and make a case settlement offer based on the report content. You may also decide to wait out the prognosis period before releasing the report to the compensator. Decide if you wish to release the report or wait until the prognosis has expired. Submit your decision on the Official Injury Claim portal.

12. The compensator will be informed that you have accepted your offer and will receive the claim settlement. All communication at this point should only be with the compensator. Once payment has been made the claim will have settled and be closed. Your claim will settle and payment made directly from the compensator. Now your claim is closed.